Privacy Policy
At Ace Interview Skills, located at Level 10, 123 Pitt Street, Sydney, NSW 2000, Australia, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information. This policy is effective as of January 1, 2025.
1. Information We Collect
We collect several types of information from and about users of our services, including:
- Personal Information: This includes your name, email address, phone number, postal address, and any other information you provide to us when you register for an account, purchase a course, subscribe to our newsletter, or contact us.
- Payment Information: When you make a purchase, we collect payment information, such as credit card details or other financial information. This information is processed through secure payment gateways. We do not store your credit card details on our servers.
- Usage Data: We collect information about how you use our website and services, including the pages you visit, the courses you access, and the features you use. This data helps us understand how users interact with our platform and improve our services.
- Device Information: We collect information about the device you use to access our services, including your IP address, browser type, operating system, and device identifiers. This information helps us optimize our website for different devices and troubleshoot technical issues.
- Cookies and Tracking Technologies: We use cookies and other tracking technologies to collect information about your browsing behavior on our website. This information helps us personalize your experience, analyze trends, and administer our website. For more information, please refer to our Cookies Policy.
2. How We Use Your Information
We use the information we collect for various purposes, including:
- Providing and Improving Our Services: We use your information to provide you with access to our courses, coaching services, and other resources. We also use your information to improve our services, develop new features, and personalize your experience.
- Processing Payments: We use your payment information to process your purchases and manage your account.
- Communicating with You: We use your contact information to communicate with you about your account, our services, and other relevant information. This may include sending you newsletters, promotional emails, and updates about our courses. You can opt-out of receiving marketing communications at any time.
- Customer Support: We use your information to provide customer support and respond to your inquiries.
- Analytics: We use your information to analyze trends, track user behavior, and measure the effectiveness of our marketing campaigns. This helps us understand how users interact with our platform and make data-driven decisions.
- Legal Compliance: We may use your information to comply with applicable laws, regulations, and legal processes.
3. Sharing Your Information
We may share your information with third parties in the following circumstances:
- Service Providers: We share your information with third-party service providers who help us provide and improve our services. These service providers may include payment processors, hosting providers, email marketing platforms, and analytics providers. We require our service providers to protect your information and use it only for the purposes for which it was disclosed.
- Business Partners: We may share your information with our business partners who offer complementary products or services. We will only share your information with your consent.
- Legal Requirements: We may disclose your information if required to do so by law or in response to a valid legal request, such as a subpoena or court order.
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of the transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.
4. Data Security
We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:
- Encryption: We use encryption to protect your sensitive information, such as payment details, during transmission.
- Access Controls: We restrict access to your personal information to authorized personnel only.
- Security Audits: We conduct regular security audits to identify and address potential vulnerabilities.
- Employee Training: We provide our employees with training on data security and privacy best practices.
However, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
5. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including providing you with our services, complying with legal obligations, resolving disputes, and enforcing our agreements. When we no longer need your personal information, we will securely dispose of it in accordance with our data retention policy.
6. Your Rights
You have certain rights regarding your personal information, including:
- Access: You have the right to access the personal information we hold about you.
- Correction: You have the right to request that we correct any inaccurate or incomplete personal information.
- Deletion: You have the right to request that we delete your personal information, subject to certain exceptions.
- Objection: You have the right to object to the processing of your personal information for certain purposes, such as marketing.
- Restriction: You have the right to request that we restrict the processing of your personal information in certain circumstances.
- Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another controller.
To exercise your rights, please contact our Data Protection Officer at dpo@aceinterviews.com.au. We will respond to your request within a reasonable timeframe.
7. International Data Transfers
Your personal information may be transferred to and processed in countries outside of Australia, where data protection laws may be different from those in Australia. We will take appropriate safeguards to ensure that your personal information remains protected in accordance with this Privacy Policy and applicable data protection laws.
8. Children's Privacy
Our services are not intended for children under the age of 16, and we do not knowingly collect personal information from children under the age of 16. If we become aware that we have collected personal information from a child under the age of 16, we will take steps to delete the information as soon as possible.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated Privacy Policy on our website and updating the effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Ace Interview Skills
Data Protection Officer
Level 10, 123 Pitt Street
Sydney, NSW 2000, Australia
Email: dpo@aceinterviews.com.au
Phone: 1800-ACE-JOBS (1800-223-5627)
This Privacy Policy is governed by the laws of New South Wales, Australia.
Policy Author: Dr. Eleanor Vance, Data Protection Officer
Review Date: January 1, 2025
Effective Date: January 1, 2025